Contact Information:
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Objective:
To make a value added contribution to the organization through continued development of professional skills
Achievements, Skills & Abilities:
- Expertise with analytical reporting using Advanced Excel features like Pivot tables and charts
- Effective command of the Global Delivery Model and cross-cultural sensitivities
- Team Lead with end-to-end grasp of the entire software development life cycle (SDLC) including analysis, design, development and testing of software applications
- Responsible for quality and timeliness of operations
- Conducted training programs and mentored team-members for an observed increase in performance
- Expertise in documentation and training using Word and PowerPoint
- Strong analytical, pattern detection and problem solving abilities
- Excellent interaction with cross-functional teams
- Great customer interfacing skills and customer orientation
- Self-motivated, result-oriented and desire for constant learning
- Nominated for the Best Outgoing Student of the Year at Masters
Technical Skills:
Databases: Oracle, MS Access, SQL, FoxPro
GUI/Tools: Microsoft Office (Access, Word, Excel and PowerPoint); Crystal Reports
Platforms: Windows NT/2000/XP, MS DOS, Unix
IT Concepts: Data Structures, Programming logic and techniques, Concepts of Business Applications, DBMS and Software Engineering
Programming Languages: C, C++, VB, Java
Training
- Oracle Order Management - Oracle University
- Team Building and Leadership - Datamatics Technologies Ltd
- Time Management - Datamatics Technologies Ltd
- Object Oriented Analysis and Design (OOAD) - Objectivity Consultants Ltd
- Quality Management and Marketing (QM) - Objectivity Consultants Ltd
- Global Networking and Programming (GNIIT) - NIIT, Mumbai
Experience:
Team Leader
Datamatics Technologies Ltd, Mumbai, India, Jun. 2004 - Mar. 2005
Processing the given data to the desired format and generating production, quality and analytical reports
Responsibility:
- Operations Management
- Handling Production Issues and Releases
- Maintaining Data-Backup and Recovery
- Conducting In-house training for data processing in the team and KA (knowledge associates) about data capture
- Team Building
- Coordinating with cross-functional teams in different locations for quality data and analysis
- Creating production and analysis report
- Documentation for various data processes
Quality Assurance Engineer
Datamatics Technologies Ltd, Aug. 2004 - Mar. 2005
Testing different software involved in Resume Processing and process improvement
Responsibility:
- Testing various software used for data processing
- Involved in System Testing for the modules
- Creating Bug Reports and providing alternate design specs
- Making Test Coverage and Test Cycle Strategy
- Writing and Executing Test Plans
- Making comparative reports on actual and expected results
- Creating Test Reports
Sr. CSA and Trainer
Cedar Enterprise Solution Private Ltd, Mumbai, India, Nov. 2002 - Apr. 2004
Testing different CSA for voice & language.
Conducting trainings and preparing training materials
Responsibility:
- Handling all the campaigns as per DPA and BPP
- Conducting trainings - British culture, Soft skills, Voice, Product
- Preparing training handouts
- Creating training reports
Education
Masters of Science, Computer Management (MCM)
Pune University, Pune, India, Oct 02
Bachelor of Science, Math
Mumbai University, Mumbai, India, June 1999
Activities
- Various achievements in Dancing, Drama and Sports competition in school and inter-school
- Achievements in Elocution at college
- Compered various shows in college and at Masters
- Choreographed dance shows and fashion shows at Masters
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